According to a statement sent to guests onboard, the vessel was unable to dock at the Mexican cruise port on January 22, 2026.
“As we continue our voyage, we wanted to inform you about a change to our itinerary. Due to damage at the pier in Costa Maya, Mexico, we’ll have to skip our visit and enjoy a sea day instead,” the company explained.
“We are terribly sorry for this last-minute change,” Royal Caribbean continued, adding that its notification letter may be used for insurance purposes.
Offering a seven-night cruise to the Western Caribbean, the Grandeur of the Seas departed from its homeport in Tampa on Jan. 17, 2026.
In addition to Costa Maya the ship’s original itinerary included visits to Cozumel in Mexico, Roatán in Honduras and Belize City in Belize.
According to Royal Caribbean’s statement, shore excursions booked through the company for Costa Maya were automatically cancelled.
The company added that full refunds would be issued to guests’ onboard accounts as onboard credits, noting that the amount can be used anywhere onboard.
Any remaining refundable credits will be refunded to the passengers’ credit cards within business days from final disembarkation, the company continued.
“We thank you for understanding and look forward to the remainder of our time together,” Royal Caribbean said in its statement.
Part of the company’s Vision class series, the Grandeur of the Seas was built at the Kværner Masa-Yards in Finland and entered service in 1996.
The 1,950-passenger ship is currently offering a series of seven-night cruises to the Western Caribbean departing from its homeport in Tampa Bay.